⚖️ Frequently Asked Questions
General & Company Info
What types of scales do you sell?
We offer truck scales, floor scales, bench scales, laboratory balances, counting scales, crane scales, and custom weighing solutions.
Do your scales come with a warranty?
Yes, most include a manufacturer’s warranty (typically 1–2 years). Extended coverage may be available.
Can I get a custom scale solution for my business?
Absolutely. We engineer custom scales for industrial, commercial, and medical applications.
Are your scales suitable for outdoor use?
Yes, we carry weather-resistant and heavy-duty models like truck and floor scales.
Products & Features
How accurate are your scales?
Accuracy depends on the type — lab balances measure to 0.0001 g, while truck scales are accurate within trade tolerances.
Are your scales legal for trade?
Yes, many models are NTEP-certified. Check product details for certification.
How do I calibrate my scale?
Most arrive pre-calibrated. For long-term accuracy, calibrate annually with professional service.
Can I connect your scales to my computer or POS system?
Yes — many models have USB, RS-232, or wireless connectivity.
What power options are available?
Models run on AC, rechargeable, or standard batteries depending on design.
Can I use your scales for both metric and imperial units?
Yes, most models switch between pounds, kilograms, ounces, and grams.
Ordering & Payment
How do I know which scale is right for me?
Contact our team — we’ll recommend the best model based on capacity, accuracy, and use case.
Do you offer financing or bulk discounts?
Yes, we provide both financing and volume discounts on many models.
Can I order replacement parts or accessories?
Yes. We stock load cells, indicators, ramps, printers, and more.
Can I return a scale if it doesn’t meet my needs?
Yes, most products can be returned within 30 days (custom orders excluded).
Do you sell load cells and indicators separately?
Yes — we carry standalone components for replacements and upgrades.
Shipping & Delivery
How long will it take to receive my order?
Small items ship in 1–3 days; large/custom items may take 2–3 weeks.
Do you offer nationwide delivery and installation?
Yes, we deliver across the U.S. and offer professional installation.
What happens if my scale loses calibration during shipping?
If calibration shifts, we’ll walk you through recalibration or provide service support.
Calibration & Compliance
Do you provide calibration certificates?
Yes, certificates can be issued to meet industry and regulatory standards.
How often should I recalibrate?
Every 6–12 months depending on usage and accuracy requirements.
Can your scales handle hazardous environments?
Yes — we supply explosion-proof and intrinsically safe models.
Will your scales work with my existing equipment?
In most cases, yes. We’ll help confirm compatibility.
Service & Support
What if my scale stops working?
We provide troubleshooting, repairs, and replacement parts. Warranty items are covered by the manufacturer.
Do you provide installation and training?
Yes — especially for large industrial models.
How can I contact support?
Call (866) 853-0139, use our contact form, or email us. Our team is available Mon–Fri, 9 AM–6 PM EST.
Still have questions? Call (866) 853-0139 or use our contact form — we’re here to help!